In the context of this Model, an Expector is a Stakeholder that

performs some business Activity(s),
uses some software solution Features, and
interacts with some solution Components via Dialogs, and thus
expects software to Improve a business Activity, and
serves as an official Source of solution Features.

Discussion

There are potentially several kinds of expectors. They generally expect a software solution to simplify, permit, and improve the conduct of some business activity(s). In some cases, a business activity might not even be allowed, or might not be affordable without a software solution to automate certain processes, or to monitor them and collect measurements. The following table lists some representative expectors, their possible Interests, and related quality Concerns.

Expectors	Interests	Concerns
Solution Users	Features, Usage	Simplicity, Effectiveness, Relevancy, Usefulness, Usability, Efficiency, Availability
Solution Customers	Features, Improvements	Relevancy, Usefulness, Efficiency
Solution Installers	Installation, Configuration	Relevancy, Affordability, Adaptability
Solution Operators	Operations, Monitoring	Measurability, Affordability, Verifiability
Security Auditors	Security, Privacy	Accountability, Measurability, Verifiability, Trustability
Finance Auditors	Accounting Practices	Accountability, Measurability, Verifiability, Trustability
Compliance Auditors	Regulations, Compliance	Accountability, Measurability, Verifiability, Trustability

 

Copyright 2003,2020 Nikolas S. Boyd.