Hereafter follows discussions and example policy cards with reference to a specific worked out example problem: ECO Storage Depot. The vision and mission statements that follow derive from the narrative of this problem and its further analysis.

Here’s a sample of how an overall corporate vision statement might be captured for the ECO Storage Depot.

Card 1. ECO Depot Vision

reputation	engagement count
world-class hazmat storage	excels in hazmat storage safety innovation, and sets the
	highest standards for hazmat storage safety
	throughout the world, resulting in
growth in storage facilities	and services for client organizations worldwide

The depot is subject to external regulatory oversight by the EPA. If the depot becomes unsafe, the EPA will close it. Therefore, the continuity of depot business operations requires depot safety. To further enhance depot safety, the depot governors established additional policies regarding depot operations.

Card 2. Safety as a Mission Theme

safety	regulatory compliance
safe hazmat storage	ensure safety compliance
	minimize depot vulnerability
	prevent depot closure
	prevent litigation
	accept all drums that can be safely stored
	allocate drum storage space within licensed limits
	allocate drum storage space to minimize vulnerability

These critical mission objectives can be divided into those that are externally oriented (and publicly visible), and those that are internally oriented toward depot operations.

Card 3. Drum Storage Allocation Qualities (External)

storage safety	storage allocation
safe storage allocation	ensures regulatory compliance
	prevents depot closure
	prevents local litigation

Card 4. Drum Storage Allocation Qualities (Internal)

storage safety	storage allocation
safe storage allocation	accept all drums that can be safely stored
	allocate drum storage space within licensed limits
	allocate drum storage space to minimize depot vulnerability

Mind you, all the foregoing qualities are important and relevant in the solution design. It’s just that those which are externally oriented are dependent upon those which are operationally (internally) oriented.